AssetWorks is committed to maintaining, long-term relationships with our customers. We provide a variety of services to all of our clients to help them make the most of the solutions we provide.

Telephone Support
Because questions can arise at any time, customers can contact our Customer Support staff directly for on-the-spot consultation and troubleshooting. When customers contact AssetWorks, their calls are taken by knowledgeable professionals who are trained to address their questions or issues in a timely manner.

• AiM™, FacilityMAX™, FacilityFocus™
  Monday–Friday, 7am to 7pm, Central Time
  800-268-0325 
   
• FleetFocus FA, EquipmentFocus, LinearFocus and RailFocus
  Monday-Friday, 5am to 5:30pm, Pacific Time
  800-900-8152
   
• FleetFocus M4, M5 and MCMS
  Monday-Friday, 7am to 7pm, Eastern Time
  610-225-8300
   
• FuelFocus
  Monday-Friday, 7am to 7pm, Eastern Time
  610-225-8350
   
• AssetMAXX
  Monday-Friday, 8am to 5pm, Central Time
  800-876-0350

Support Site
There are special, password-protected websites for each of our products that are available to AssetWorks customers. On these websites, you can download the latest product releases, access the product knowledgebase, read technical information and specification sheets, and enjoy archives of our customer newsletters which includes Tips & Tricks .  The support site is available 24-hour-a-day/7-day-a-week. Visit the Support Page to link to all the product support pages.

System Enhancements and Upgrades
AssetWorks is continually enhancing our fleet management solutions, a process that is primarily driven by the growing needs of customers like you, but also by industry trends and market demand.
One major "production release" and several "point releases" of our software applications are released on an annual basis. Production releases of our public transportation solutions include new functional features and process enhancements, and every release includes the application software, required database scripts, release notes, and updated documentation.

Users' Conferences
AssetWorks hosts the annual Fleet Management and Public Transportation Systems Global Users' Conference  to provide our user community with a forum for discussing important issues, sharing ideas and techniques, and offering input for system enhancements and future production releases of our fleet and public transportation management products.

For more information about the Fleet Management and Public Transportation Systems Global Users' Conference, click here.